Every contact compliant, and provable
Debt is the vertical where the technology and the regulation are one conversation. How you reach a consumer, through which channel, how they respond and what you can prove afterwards are all platform decisions.
What changed, and what most platforms did not
Consumer contact rules pushed this industry toward digital channels and set hard limits on how often and by what means you can reach someone. Most operators responded by bolting a portal onto a system designed for phones and letters. That holds until an examiner asks for the audit trail, or a consumer opts out on one channel and gets contacted on another. Another bolt-on does not fix it.
Where we do this
Four different businesses, four different consumer relationships.
Collection agencies & debt buyers
Third-party collectors and purchasers, where contact frequency, channel consent and provable records govern everything.
- Consumer self-service portal
- Electronic communications with consent capture
- Validation notice delivery
- Payment plans
- Dispute intake
- Complete contact audit trail
Debt settlement & relief
Negotiating balances down, where fee timing and the handling of client funds carry the regulatory weight.
- Client enrollment
- Dedicated account and funds handling
- Creditor negotiation workflow
- Client progress portal
- Fee and disclosure handling
Credit counseling
Nonprofit and agency-run debt management, where disbursement accuracy and creditor relationships are the operation.
- Debt management plan administration
- Creditor disbursement
- Counseling session workflow
- Client portal and statements
First-party & creditor-side servicing
Lenders working their own book before charge-off, where the customer relationship is still worth preserving.
- Hardship and payment-plan flows
- Pre-charge-off treatment
- Self-service resolution
- Servicing team tooling
The rules we build inside
Here the rules are not a constraint on the build. They are the specification.
- Contact frequency and channel rules, enforced by the system rather than by training
- Electronic communication consent and opt-out, honored across every channel at once
- Validation and dispute obligations, with timing tracked and evidenced
- Credit reporting obligations where you furnish data
- State licensing, and what an examiner expects you to produce on request
What operating it looks like here
The platform that talks to consumers is the one that gets examined.
What does your consumer see today?
If the answer is a phone call and a letter, there is a great deal of room. Tell us what you are working with.
Start a conversation